This policy applies to every JupiterSense Pro product — JuSenseSheet, JDataSuite, JsenseWatch, and any future product. We want you to be sure before you pay, so every product lets you evaluate it fully before spending a cent. We'd rather you try it thoroughly than buy on faith.
How it works:
In short: the trial replaces a post-purchase refund. You pay only after you already know it works for you.
Most products also have an ongoing free tier (e.g. JuSenseSheet's 50 invoices/month, JDataSuite's 1000 operations/month, JsenseWatch's 1 account / 50 documents/month), so you can keep using the core features for free indefinitely — even more chance to evaluate before buying.
If you haven't finished testing by day 14, email support@jupitersense.com before the trial ends and we'll happily extend it. The whole point is that you buy only when you're certain — so we'd rather give you more trial time than take a payment you're unsure about.
We stand behind our software. If you hit a reproducible technical defect — the product doesn't do what it advertises and we can't fix it for you — email us within a reasonable time of purchase and we'll make it right, which may include a refund at our discretion. This good-faith exception does not cover change of mind, workflow mismatch, or features that were never advertised.
Nothing in this policy removes any non-waivable consumer rights you have under the law of your country (for example, mandatory consumer-protection or distance-selling rules). Where such rights apply, they sit on top of this policy. If you believe you're entitled to a refund under local law, email us and we'll sort it out.
Free tiers and free trials require no payment and are not subject to this policy — there's no charge, so there's nothing to refund. We encourage you to use them thoroughly before purchasing Pro.
Questions about refunds? We are happy to help.