Frequently Asked Questions
Short, honest answers about SenseDedupe — the duplicate file finder for Windows. If yours isn't here, email support@jupitersense.com.
No. SenseDedupe runs entirely on your Windows machine. It scans local drives, computes file hashes locally using SHA-256, and shows results in the app. Nothing is uploaded to JupiterSense, and there is no cloud component — the app doesn't require an internet connection at all.
SenseDedupe never deletes without confirmation and shows a preview of every file before any deletion step. Files are sent to the Windows Recycle Bin by default rather than permanently erased, so recovery is a right-click away if something slipped through.
Yes — 14-day free trial with full functionality, no credit card required. After the trial, a one-time $29 purchase unlocks lifetime use. No subscription, no recurring charges.
Windows does not include a duplicate file finder. SenseDedupe uses deterministic SHA-256 content hashing to find truly identical files regardless of filename or folder — so renamed copies, download duplicates, and reorganised photo libraries are all caught. It handles any file type and runs entirely offline.
$29 USD one-time for the Pro license. 14-day free trial with full functionality, no credit card required. After purchase, the license never expires — pay once, use forever. No subscription, no recurring charges.
SenseDedupe includes a 14-day free trial — your risk-free evaluation and refund window. Because you can fully test it before paying, Pro purchases are final and non-refundable after the trial ends. Email support@jupitersense.com before day 14 if you need more time.
Email support@jupitersense.com. Please include your license key (Pro users) so we can verify eligibility for paid support.